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Consumer Protection Division
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State Offices George Weber, Chief
Consumer Protection and Antitrust Division
Department of the Attorney General
One Ashburton Place
Boston, MA 02108-1698
617-727-8400 Fax: 617-727-5765
Thomas McCormick Assistant Attorney General
Western Massachusetts Consumer Protection Division
Office of the Attorney General
436 Dwight Street
Springfield, MA 01103
413-784-1240 Fax: 413-784-1244
Michael T. Duffy, Director
Office of Consumer Affairs and Business Regulation
One Ashburton Place, Room 1411
Boston, MA 02108
617-727-7780 (info and referral only)
TDD/TTY: 617-727-1729
Fax: 617-227-6094
E-mail: ask@consumer.com
Web site: www.consumer.com/consumer
County Offices Paul A. Finnegan, Director
Consumer Protection Division
Northwestern District Attorney's Office
238 Main Street, 4th Floor
Greenfield, MA 01301
413-774-5102 Fax: 413-773-3278
Maggie Bergin, Case Coordinator
Consumer Protection Division
NorthWestern District Attorney's Office
1 Court Square
Northampton, MA 01060
413-586-9225 Fax: 413-584-3635
D'Shone Swiney, Director
Consumer Council of Worcester County
484 Main Street, 2nd Floor
Worcester, MA 01608-1690
508-754-1176 Fax: 508-754-0203
City Offices Nancy Lo, Director
Mayor's Office of Consumer Affairs and Licensing
Boston City Hall, Room 817
Boston, MA 02201
617-635-4165 Fax: 617-635-4174
Jean Courtney, Director
Consumer Information Center
Springfield Action Commission
P.O. Box 1449, Main Office
Springfield, MA 01101
413-263-6513 (Hamden and Hampshire Counties)
Fax: 413-263-6514
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State and local consumer protection offices mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate a variety of professionals, promote strong consumer protection legislation, provide educational materials and advocate in the consumer interest. To save time, call the office before sending in a written complaint. Ask if the office handles the type of complaint you have, and if complaint forms are provided.
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